Basic Guide for Wi-Fi Troubles

If you're having trouble connecting to Wi-Fi, there are a number of potential issues that could be causing the problem. Here are some steps you can take to troubleshoot the issue and get your Wi-Fi working again:

1. Check your device's Wi-Fi settings. Make sure your device is set up to connect to Wi-Fi, and that the network you're trying to connect to is selected.
2. Check your Wi-Fi signal strength. If your Wi-Fi signal is weak, you may not be able to connect to the network. Move closer to the router or access point to see if this improves your connection. If your poor signal strength persists, contact us about the possibility of installing a Mesh Wi-Fi system. 
3. Restart your router. Sometimes simply restarting your router can help resolve connection issues. Unplug the power cord from the back of the router, wait 30 seconds, and then plug it back in. Remember it won't reconnect instantly, give it a minute or two at most. 
   
   *The next steps are working with your router network settings, if you are not comfortable with this, contact us and we can help with these steps.*
   
   
4. Check your network settings. Make sure your network is configured correctly and that you haven't accidentally disabled Wi-Fi on your router.
5. Try resetting your network settings. If you're still having trouble connecting to Wi-Fi, try resetting your network settings. This will erase all Wi-Fi networks and passwords on your device, so be sure to have those handy before resetting.
6. Check for firmware updates. If your router's firmware is out of date, this could be causing issues with your Wi-Fi. Check your router manufacturer's website for firmware updates and follow the instructions to update your router.

Working through these steps, you should be able to resolve the most common Wi-Fi connection issues, but should they persist, reach out via Helpdesk ticket and we will assist you as soon as possible.